Privacy Policy – sx111 Online Gaming Platform Pakistan

01Overview

sx111 is committed to handling your personal information with care, transparency and respect. This Privacy Policy applies to all players who register on, browse or interact with the sx111 platform in any way. It covers data collected through the website, any associated mobile experience and all interactions with our customer support team.

By registering an account on sx111 you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register or continue to use the platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of the complete agreement between you and sx111.

02Data We Collect

sx111 collects personal data through several different channels. The type of data we collect depends on how you interact with the platform:

Registration data — When you create an account, you provide your full name, date of birth, email address and any additional details requested during the registration process. This information is mandatory to set up and maintain an account.

Identity verification data — To process withdrawals or to verify your age and identity when required, we may request copies of identification documents such as a CNIC, passport or utility bill. These documents are processed securely and used only for verification purposes.

Financial data — When you make a deposit or request a withdrawal in PKR, we collect transaction details including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), transaction amounts and timestamps. We do not store full payment card numbers on our servers — payment processing is handled by the respective payment provider.

Activity data — We record your gaming activity on the platform including games played, wagers placed, wins, session durations and bonus usage. This data is used to administer your account, manage bonuses and monitor for responsible gaming indicators.

Technical data — Automatically collected when you access the platform: IP address, browser type and version, device type and operating system, referring URL, and session timestamps. This data is used to maintain platform security, optimise performance and detect fraudulent or automated access.

Communication data — Records of any communications you have with our support team, whether via live chat or email, including the content of those conversations and any attachments shared.

03How We Use Your Data

sx111 uses the personal data we collect for the following specific purposes:

• Account administration: Creating, managing and maintaining your player account, including processing your registration, managing your balance and administering your VIP tier status.
• Identity and age verification: Confirming that you are aged 18 or above and that you are who you say you are — particularly before processing withdrawals or when required by our internal compliance processes.
• Processing transactions: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment channels.
• Bonus and promotions management: Tracking your eligibility for bonuses, administering wagering requirements and ensuring that promotional offers are used in accordance with their terms.
• Customer support: Responding to your queries, resolving disputes and communicating with you about your account — including technical issues, transaction questions and responsible gaming matters.
• Platform security and fraud prevention: Monitoring activity to detect and prevent fraud, money laundering, multiple account creation, bonus abuse and other prohibited activity.
• Responsible gaming monitoring: Using your activity data to identify patterns that may indicate problem gambling behaviour and, where appropriate, proactively offering responsible gaming tools or support information.
• Marketing communications: Where you have opted in to receive promotional emails or notifications, we will send you information about relevant offers, new games and platform news. You can opt out at any time through your account settings or by contacting support.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform experience, optimise game loading, and refine the overall user journey.

sx111 does not use your personal data for automated decision-making that produces significant legal effects, other than fraud-detection systems that flag accounts for human review. Any account action resulting from a fraud flag is reviewed by a human member of our team before being finalised.

04Legal Basis for Processing

sx111 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have signed up for — account management, game access, payment processing and customer support.
• Legitimate interests: Processing necessary for the legitimate business interests of sx111, including platform security, fraud prevention, responsible gaming monitoring and aggregated analytics — where these interests do not override your own rights and interests.
• Consent: Where you have actively opted in to receive marketing communications. You can withdraw this consent at any time.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including identity verification, anti-money-laundering procedures and responses to lawful requests from relevant authorities.

05Sharing Your Data

sx111 does not sell your personal data to third parties. We share data only where necessary to operate the platform and only with trusted service providers who are contractually required to handle your data securely and in accordance with applicable data protection standards.

Categories of third parties with whom data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast, banking institutions and card networks — to process your PKR transactions. Each provider handles transaction data under their own privacy terms.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify identity documents and age where required.
• Fraud prevention services: Specialist providers that help sx111 detect patterns consistent with fraudulent activity, bonus abuse or money laundering.
• Game software providers: Third-party game studios whose titles are accessible on the platform may receive session-level data necessary for game delivery and fault resolution.
• Cloud and hosting infrastructure: Providers hosting the platform's servers and database infrastructure under strict data processing agreements.
• Legal and regulatory bodies: Where sx111 is required by law or in response to a valid legal request to disclose account or transaction information.

06Payment Data & PKR Transactions

All financial transactions on sx111 are conducted in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed through the relevant payment provider's infrastructure.

sx111 records transaction metadata — including the payment method type, amount, timestamp and transaction reference — in your account for financial administration, dispute resolution and responsible gaming purposes. Full card numbers and mobile wallet PINs are never stored on sx111 servers; this sensitive credential data is handled exclusively by the payment provider.

You must only use payment methods registered in your own name. Using another person's JazzCash account, Easypaisa wallet or bank account to fund your sx111 balance is not permitted and may result in account suspension pending investigation.

07Cookies & Tracking Technologies

sx111 uses cookies and similar tracking technologies to operate core platform functions, improve the experience for returning players and understand how the site is used in aggregate. A cookie is a small text file stored on your device by your browser when you visit a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — including maintaining your login session, remembering your language preference and keeping your account secure during navigation. These cannot be disabled without preventing the platform from working correctly.
• Analytics cookies: Collect anonymised data about how players navigate the site — which pages are visited most, session duration and technical errors encountered. This data is used in aggregate and does not identify individual players.
• Functional cookies: Remember your preferences such as display settings and previously viewed games to personalise your experience on return visits.
• Marketing cookies: Used only where you have opted in to marketing communications, to measure the effectiveness of promotional campaigns and to avoid showing you the same offer repeatedly.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking analytics or marketing cookies does not affect core functionality. Note that clearing cookies will log you out of your current session.

08Data Retention

sx111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. In practice this means:

• Active account data: Retained for the duration your account remains open and active on the platform.
• Closed account data: Following account closure, core account records and transaction history are retained for a minimum period necessary for financial audit, dispute resolution and legal compliance purposes before being securely deleted or anonymised.
• Identity verification documents: Retained for the period required following the last transaction or account closure to meet standard financial services record-keeping practices.
• Support communications: Chat logs and email records are retained for a reasonable period to assist with ongoing or future support queries and to maintain quality standards.
• Technical and analytics data: Aggregated analytics data may be retained indefinitely in anonymised form as it cannot be used to identify individual players.

When data is no longer required and the retention period has elapsed, it is securely deleted or rendered permanently anonymous in a way that cannot be reversed.

09How We Protect Your Data

sx111 takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. The security measures we have in place include:

• Encryption in transit: All data transmitted between your device and sx111 servers is encrypted using TLS (Transport Layer Security), the same standard used by online banks.
• Encrypted data storage: Sensitive personal data — including identity verification records and account credentials — is stored in encrypted form on our servers.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason can access specific categories of player data.
• Account security features: Password hashing, login attempt monitoring and optional two-factor authentication are available to protect your account from unauthorised access.
• Regular security reviews: Our platform infrastructure is subject to regular security assessments to identify and address vulnerabilities before they can be exploited.

While sx111 applies all reasonable measures, no online platform can guarantee absolute security against all possible threats. You can help protect your account by using a strong, unique password, not sharing your login credentials, and contacting us immediately if you suspect unauthorised access.

10Your Rights Over Your Data

As a player on sx111 you have a number of rights in relation to your personal data. These rights can be exercised at any time by contacting our support team at [email protected] or via live chat:

• Right of access: You can request a copy of the personal data sx111 holds about you. We will provide this within a reasonable timeframe following verification of your identity.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. For most account details this can be done directly within your account settings.
• Right to erasure: In certain circumstances you may request that we delete your personal data. This right is subject to limitations — for example, we may be legally required to retain certain financial records for a defined period regardless of an erasure request.
• Right to restrict processing: You may request that we temporarily restrict the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where technically feasible, you can request your personal data in a commonly used, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You may object to the processing of your data where it is based on legitimate interests, including profiling for marketing purposes.

Requests to exercise any of the above rights are handled by our team and will be responded to as promptly as possible. We may need to verify your identity before actioning certain requests to ensure your data is not disclosed to someone else.

11Minors & Under-18 Protection

sx111 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and withdrawal processes specifically to prevent access by minors.

If we discover that personal data has been collected from a person under the age of 18, that account will be closed immediately, the data will be deleted as promptly as possible, and any deposits will be returned through the original payment method where possible. Any winnings accumulated during that period will be voided.

If you are a parent or guardian and believe a minor has registered on sx111 using false information, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.

12Changes to This Privacy Policy

sx111 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or improvements to how we describe our practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how we process your data, we will notify registered players by email or via an in-platform notification before the change takes effect. For minor clarifications or non-material updates, the revised policy will simply be published here.

We encourage you to review this page periodically to stay informed about how sx111 handles your data. Your continued use of the platform following the publication of any changes constitutes acceptance of the revised policy.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available through your account dashboard at any time — the fastest way to reach us for urgent privacy concerns.

For responsible gaming enquiries — such as self-exclusion, deposit limits or concerns about your gaming behaviour — please visit our dedicated Responsible Gaming page or contact support directly via live chat.

For general questions about your account, bonuses, deposits or withdrawals, please visit our FAQ page where many common questions are answered in detail.